Customer-centric business process The main key to the effectiveness of the business process system and its improvement is the understanding by the employees that any work (process) is done for someone. No matter what you do, you will get a certain result, and this result will be used by someone else. The results you get will be your product. You are both a producer and a supplier. And the company's process system is the target market. It's very simple, your customer is the one who buys your product. Therefore, to be successful in the business process systems market, you must meet the needs of your customers better than anyone else. Ways to make the outcome of the business process make sense to the customer Find out who will use the results of your work in the future. To do this, the first step is to make a list of everything you do at work. Individual processes, procedures, functions, and operations appear in the list. Next, in front of each element, you have to specify whi...